If a problem with one of the transport services of your journey causes you to miss any of the following services, it is the responsibility of the provider of that service. At dōcō, we are just intermediaries between the transport services and the individuals travelling.

The mobility providers will be responsible for ensuring compliance with the provision of their services, but no service provider is responsible for the service of another.

In the event of cancellations, delays and incidents that are not your fault, each service provider will respond according to its particular terms and conditions.

If you miss a connection, you can replan your route with another mode of transport. The costs associated with that replanning will not be met by dōcō.