Check your junk mail folder and also that the address you provided when registering does not contain any errors (.es instead of .com, a misplaced accent, a letter too many or too few, etc.). There is sometimes a delay in servers receiving the emails due to a technical problem. Please wait a few minutes before checking again and, if it still hasn’t arrived, contact us at the 91 901 90 50 or 900 86 16 86 phone numbers.