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Subscribing is very easy. You just have to go to the home page of our website and at the bottom where it says "Sign up and receive our news in your email", give us the email where you want the most interesting news to arrive. And that's it, we’ll be in touch with you.

If for any reason you would like to unsubscribe, you can do so at any time. The procedure is also very simple. If you've received a newsletter, in the text at the bottom of the email you can click on the "link" to access the preference centre.
Once there you can deselect the "Newsletter" option. Next, click on "Accept" and you’ll stop receiving our news. We’ll miss you, but we hope there are many reasons left to join you on your travels.

Yes! Our dōcō points loyalty program allows you to travel while saving for your next adventures. You can find all the details of the program in our terms and conditions. Additionally, you can include the Más Renfe loyalty card and accumulate points with your train tickets.

We're working on it! Soon you will have the option to include insurance for the journeys you make with dōcō.

Until the global pandemic has passed, we recommend that you always travel with a face maskand don’t remove it during the journey. That way, not only will you protect yourself from possible infection, but you will also allow the driver and other passengers to travel more safely. We also recommend that you consult the information provided by the autonomous regions regarding the requirements for travellers, using the following link: https://www.sanidad.gob.es/profesionales/saludPublica/ccayes/alertasActual/nCov/enlacesCCAA.htm

You will be able to include your Renfe+ account on journeys on Renfe long-distance and middle-distance trains and on the AVE. During the purchasing process, we will ask you for the details of the passengers and whether they are members of the Renfe+ scheme.

Travelling is good, but travelling with a discount is even better. You can apply your discount codes in the purchase summary, just before making the payment.

You can now add your Más Renfe loyalty card and earn points with your train tickets. Additionally, you can take advantage of our exclusive dōcō points loyalty program and save while traveling on any of our transport options, except Sixt.

You will find the details of the cancellation policy for each transport service in the terms and conditions of the relevant mobility provider, as it is the providers who are responsible for each of the transport services.

Your health and that of other passengers is what matters most. We therefore recommend that you don’t. You will find the details of the cancellation policy for each transport service in the terms and conditions of the relevant mobility provider, as it is the providers who are responsible for each of the transport services.

You will find the details of the accident insurance for each transport service in the terms and conditions of each mobility provider.

You will find the details of your cover in the event of an accident in the terms and conditions of each mobility provider, as it is the providers who are responsible for each of the transport services. You will be able to find the provider’s contact information in your journey summary.

Currently, not all of the routes offered by our partners have information about accessibility. But we are constantly working to make it visible. On dōcō, you will be able to manage your preferences to find routes that minimise distances on foot or add more time between connections, as well as booking taxi services with vehicles adapted for functionally diverse individuals in those areas where they are available.