Suggestions and complaints

We're pleased to hear your suggestions! You can send them to us using the help centre chat, where we will guide you, step by step, and ask you for all the information needed to register your proposal. If you prefer, you can also tell us about it here.

We’re sorry to hear that you may have a complaint. We’ll do everything possible to resolve your incident.

If you want to make a complaint about a specific mobility company, we recommend that you use the official channel of that mobility company directly. If, on the other hand, you want to make a complaint about us, dōcō, you can do so using the help centre chat, where we’ll guide you, step by step, and ask you for all the information needed to make your complaint and we can also answer any questions you may have. If you prefer, you can also tell us about it here or you can contact us by phone 91 901 90 50 or 900 86 16 86.